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Brad Miller's avatar

A big issue keeping the billable hour entrenched in the legal profession that I think is often overlooked is that hourly billing isn’t just a fee method, it is a business model. And changing business models is difficult.

Lawyers are evaluated and compensated based on their hours billed. If you take away time tracking, then what do you evaluated lawyers based on? Time is a relatively easy comparison metric. Take away the time, and firms will need to shift to alternative metrics such as effectiveness or client satisfaction, neither of which are as objectively neat as comparing hours billed. This requires new processes and systems, which require money to implement but also time that lawyers could otherwise be using doing client work.

If you keep time tracking for lawyers but don’t bill clients based on time, because for example you believe you need to do so in order to measure profitability, then you have a conflict between two different incentive models. With an alternative method such as a flat fee the firm is incentivized to be more efficient because you charge the same $5k whether it takes 5 hours or 10 hours to perform the work. Doing the work in only 5 hours frees the other 5 hours to do more work. Individual lawyers, however, are still incentivized to take as much as time as possible because they still have billable targets to hit. So the interests of the firm and lawyers are not aligned in what is important and whether to emphasize spending more time or efficiency.

Tracy R. Callahan's avatar

Hourly billing sets the primary currency of worth inside a partnership. Some firms track non-billable work: mentoring, business development, relationship management. Tracking counts activity. Weighting decides pay. In interviews I conduct with partners across firms, I hear the same pattern from women in particular: logged hours for mentoring and retention work, discounted against billable hours when compensation gets set. When someone with that record leaves, the departure traces back to what got rewarded, separate from what got counted. Firms can track everything and still lose the people whose real contribution never converts into comp.

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